Privacy Policy — rg77 Casino

1 Who We Are

rg77 Casino ("rg77," "we," "us," or "our") is an online gaming platform operating under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR) and serving players across the Republic of the Philippines. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), rg77 Casino acts as the Personal Information Controller in respect of the personal data it collects from users of the rg77 platform (the "Platform").

This Privacy Policy applies to all personal data collected through the rg77 website at rg77.org, the rg77 mobile application, and any other rg77-branded digital service. It does not apply to third-party websites or services that may be linked from the Platform.

By registering an account on rg77 Casino or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2 Personal Data We Collect

rg77 Casino collects the following categories of personal data, depending on how you interact with the Platform:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, nationality, government ID number	Registration & KYC verification
Contact Data	Email address, mobile number, residential address	Registration & account updates
Financial Data	GCash number, Maya account, bank account details, transaction history	Deposits & withdrawals
Technical Data	IP address, device type, browser type, operating system, session logs	Automatic collection during Platform use
Usage Data	Games played, bet amounts, session duration, feature interactions	Automatic collection during Platform use
Communications Data	Support chat transcripts, email correspondence, feedback submissions	When you contact rg77 support
Marketing Preferences	Promotional opt-in/opt-out status, preferred communication channels	Registration & account settings

rg77 Casino does not collect sensitive personal information (as defined under RA 10173) unless strictly required for regulatory compliance, such as government-issued ID details for KYC purposes. Where sensitive data is collected, it is handled with the highest level of care and protection.

3 How We Collect Your Data

rg77 Casino collects personal data through the following means:

• Direct Interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or updating your account profile.
• Automated Technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies. Please refer to Section 7 (Cookies & Tracking) for further details.
• Third-Party Sources: Identity verification data received from licensed KYC and anti-money laundering (AML) service providers; payment data received from payment processors such as GCash, Maya, and Philippine banking partners; and fraud-prevention data from security service providers.
• Regulatory Sources: Information received from PAGCOR or other competent Philippine regulatory or law enforcement authorities in connection with our compliance obligations.

4 Why We Use Your Personal Data

rg77 Casino processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your rg77 Casino account, including verifying your identity and eligibility to use the Platform.
• Service Delivery: To provide you with access to games, process deposits and withdrawals, award bonuses, and deliver customer support.
• Regulatory Compliance: To fulfill our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws — including KYC verification, transaction monitoring, and suspicious activity reporting.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to administer self-exclusion, deposit limit, and cooling-off requests.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the rg77 Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may withdraw this consent at any time through your account settings.
• Legal Claims: To establish, exercise, or defend legal claims in connection with the Platform or your account.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, rg77 Casino processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to operate your rg77 Casino account and deliver the services you have requested.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AMLA obligations, and NPC directives.
• Legitimate Interests: Processing necessary for rg77 Casino's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily in the context of marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Personal Data

rg77 Casino does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
• KYC & AML Providers: Licensed identity verification and anti-money laundering service providers engaged to assist with regulatory compliance.
• IT & Platform Service Providers: Cloud hosting, cybersecurity, and software service providers who process data on our behalf under strict data processing agreements.
• Regulatory & Law Enforcement Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law or court order.
• Professional Advisers: Lawyers, auditors, and accountants engaged in connection with the operation of rg77 Casino, subject to professional confidentiality obligations.

All third-party service providers engaged by rg77 Casino are contractually required to process personal data only in accordance with our instructions and in compliance with the Data Privacy Act of 2012.

7 Cookies & Tracking Technologies

rg77 Casino uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies may be used:

• Strictly Necessary Cookies: Essential for the Platform to function correctly, including session management, authentication, and security features. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement. These cookies do not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. rg77 Casino does not use cookies to serve third-party advertising.

8 Data Retention

rg77 Casino retains personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and AMLA obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under the Anti-Money Laundering Act.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Support Communications: Retained for up to three (3) years from the date of the last interaction, unless a longer period is required for legal proceedings.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it will be deleted or anonymized within thirty (30) days.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized in accordance with rg77 Casino's data disposal procedures.

9 Data Security

rg77 Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and rg77 servers.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls ensuring that only authorized personnel can access personal data, on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Multi-factor authentication (MFA) for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While rg77 Casino takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

10 Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by rg77 Casino:

• Right to Be Informed: The right to be informed of how your personal data is being collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data rg77 Casino holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data held about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format, where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at the details provided in Section 14. rg77 Casino will respond to all verified data privacy requests within fifteen (15) business days of receipt.

11 Children's Privacy

rg77 Casino is strictly an adult platform. In accordance with PAGCOR regulations, the minimum age to register and use rg77 Casino is twenty-one (21) years. rg77 Casino does not knowingly collect personal data from individuals under the age of 21.

If rg77 Casino becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all associated data will be deleted, and any deposits will be returned to the originating payment method. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

12 Cross-Border Data Transfers

rg77 Casino primarily stores and processes personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international KYC verification services.

Where such transfers occur, rg77 Casino ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers. rg77 Casino will not transfer personal data to a jurisdiction that does not provide an adequate level of data protection without your explicit consent or a lawful basis for doing so.

13 Updates to This Privacy Policy

rg77 Casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Privacy Policy will always be available on this page, with the "Last Updated" date revised accordingly.

Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how your data is processed — rg77 Casino will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following notification of material changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how rg77 Casino protects your personal information.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by rg77 Casino, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the rg77 Casino Platform
• Response Time: All data privacy requests will be acknowledged within 3 business days and resolved within 15 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.

This Privacy Policy was last reviewed and updated in May 2026.